Privacy Policy

We may collect the following types of information: Personal Information: Name, email address, phone number, company name, and job title provided voluntarily through our contact forms, email communications, or during consulting engagements. Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on each page. Business Information: Details about your business operations, cold chain infrastructure, and challenges shared during consultations, which we treat as confidential.

We use the information we collect to: • Respond to your enquiries and provide consulting services • Send project-related communications and deliverables • Improve our website and service offerings • Send relevant industry insights or updates (with your consent) • Comply with legal obligations • Protect against fraud and unauthorised access We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We process your personal data on the following legal bases: • Contractual necessity — to perform consulting services you have engaged us for • Legitimate interests — to improve our services and communicate relevant information • Consent — where you have explicitly provided consent, such as for marketing communications • Legal obligation — where required by applicable law

We may share your information with: Trusted Service Providers: Third-party tools (such as email platforms or project management software) that assist us in delivering our services, bound by confidentiality agreements. Professional Advisors: Accountants, lawyers, or auditors when required for business operations. Legal Authorities: Where required by law, court order, or governmental authority. We do not share client business information with competitors or unauthorised parties under any circumstances.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements. Consulting engagement records are typically retained for 7 years. You may request deletion of your data at any time, subject to legal retention obligations.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

Depending on your location, you may have the right to: • Access the personal data we hold about you • Request correction of inaccurate or incomplete data • Request deletion of your personal data • Object to or restrict our processing of your data • Withdraw consent at any time where processing is based on consent • Lodge a complaint with your local data protection authority To exercise any of these rights, please contact us at knd@coldeck.com.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Coldeck Solutions Email: knd@coldeck.com Phone: +91 9972110042